Deleting your account
From the app, in two taps
Open Spillo, go to Profile and scroll to the bottom: there is Delete account. Before going ahead we offer you an export of your places, so you do not lose what you collected. Deletion is immediate and cannot be undone.
If you no longer have the app
Write to us from your account's e-mail address at privacy@spilloapp.com asking for deletion. We reply within 30 days, as the GDPR requires, and usually much sooner.
What gets deleted
- The account and the e-mail address used to sign in, including the counter of codes sent.
- The profile: first name, last name and photo.
- Saved places, with notes, ratings, states and provenance.
- Your shared map and its link, and the list of maps you follow.
- Captures still pending.
- The photos you uploaded to places: the files are removed from storage, not merely hidden.
- Your preferences and usage counters.
What does not get deleted
Place information (name, address, coordinates) stays in our shared cache: it is not your data, it comes from Google Maps and serves every other user. It contains nothing about you. The thumbs you had given disappear from the places' counts.
If you have an active subscription, deleting your account does not cancel it: subscriptions are managed in the App Store or Google Play, and that is where they must be cancelled.
How long it takes
From the app it is immediate. Database backups rotate within 30 days, after which nothing remains there either.