Support
How do I save a place from Instagram?
From the reel, tap Share and pick Spillo. We recognize the place from the audio or the caption and suggest it: one tap and it's saved. It also works with links from TikTok, Google Maps, Apple Maps, Safari, and with screenshots. If a post mentions several places, we suggest them all.
Do you keep my videos or screenshots?
No. A reel's audio and the images you share so we can recognize a place are read and deleted right after: what remains is the extracted text, shown as a quote under the suggestion.
The suggested place is wrong
Choose “None of these” and the suggestion disappears. If the place is right but the category is not, fix it from the place sheet: your correction always wins.
What's the difference between “to try” and “to visit”?
None, except the right verb: restaurants, bars and cafés are “tried”, museums, parks and shops are “visited”. The state is the same, the wording follows the kind of place.
Can others see my thumbs up or down?
Yes, but only as a number: anyone opening the same place sees how many thumbs up and down it has received in total, never from whom. The count appears from three votes up, so a single vote cannot be traced back to anyone. Your note is private: only you see it.
What about photos I upload to a place?
Those are kept, and they are public: anyone looking at that place sees them, with no name next to them. They stay until you remove them (from the place sheet, with a long press) or until you delete your account, and in both cases the file is truly erased. They pass an automated filter before appearing, and anyone can report them: a reported photo is hidden at once and reviewed. You can also block whoever uploaded them and never see theirs again.
How much is Premium and how do I cancel?
The free plan holds 100 places on the map; captures are free for everyone. Premium removes the limit and is billed monthly or yearly, at the prices shown in the app. You cancel it from your App Store or Google Play settings, not from the app: deleting your account does not cancel the subscription.
Can I bring in the places I already have elsewhere?
Yes: from Profile, “Import from Google Maps or Mapstr”. From Google Takeout export “Saved”, not “Maps (your places)”: it has a .csv for each list, and you pick the ones you want to import. From Mapstr the CSV or KML export. Apple Maps does not export: you can share one place at a time to Spillo.
How do I share my map?
From the maps menu at the top left, “Share” next to “My map”. Turning it on gives you a link: whoever opens it sees the places you saved, updated with every save, without the notes. From a place's sheet you can hide it from the map, and from the sharing sheet you can turn it off whenever you want.
What does someone who opens a map link see?
On the web, the list of places with the status and rating of whoever shared it. In the app, the same map as if it were their own: they can follow it, find it again in the maps menu and save the places they like, one at a time, as their own.
Can I export my data?
Yes, for free: from Profile, “Export your places”. They reach you by e-mail in both formats, GeoJSON and CSV. The export is also offered before resetting the map or deleting your account.
How do I change the language?
From Profile, “Language”: Italian, English, Spanish, French and German, or your device's language.
How do I delete my account?
Profile → Delete account. It erases everything: sign-in, profile, saved places, captures and uploaded photos. It cannot be undone, which is why we offer the export first. If you no longer have the app, here is how.
Still stuck?
Write to us: support@spilloapp.com.